TERMS & CONDITIONS

a. In these Terms & Conditions,

“Event” means the event for which You have purchased a ticket,

“the Promoter”, “we”, “us” and “our” means Shouldham Bowls and Social Club and any associated promoter(s) of the Event;

“you”, “your”, “ticket holders’ and “guests’ means you as the ticket holder,

“ticket” means any valid ticket or wristband which permits you to attend the Event or any valid wristband for which you have exchanged your ticket at the Event

“Event Rules” means  all rules which apply in connection with the Event in addition to these Terms and Conditions which are either communicated by us or on our behalf in writing, online or otherwise in advance of the Event or displayed at the Event site.
b. These Terms and Conditions incorporate and should be read in conjunction with, the terms and conditions of the authorised ticket agent from which you purchased your ticket which are available on the website of the relevant ticket agent. 
c. All tickets are sold subject to these Terms and Conditions. Purchase and/or use of a ticket/s to enter the Event constitute acceptance of these Terms and Conditions on your behalf and on behalf of any person for whom you are purchasing tickets.
d. The Promoter reserves the right to vary these Terms and Conditions from time to time without notice and at our sole discretion. Updates will be published on the Sundown Festival website.
e. Directives and statements printed on the tickets, posted or announced at the Event also form part of the Terms and Conditions of entry to the Event.
f. In the instance of a breach of any of the Terms and Conditions the Promoter reserves the right to cancel the ticket/s and eject the offender/s and retain all monies paid.

Age Policy
a. Anyone under 14 must be accompanied by an adult aged 18+
b. There is a maximum of three Under 16s per adult aged 21+. Any adult accompanying an Under 16 must have ID.
c. Anyone aged 16+ must bring ID and may enter the festival unaccompanied. We do not accept any parental or guardian duty for children attending the festival and we strongly advise that they have the permission of a parent or legal guardian before attending.

1. At the entrance gate we only accept the following forms of ID: Valid Photo Driving Licence, Valid Provisional Photo Driving Licence, Valid Passport, Valid PASS card from the National Proof of Age Standards Scheme – this is the best form of ID to bring if you don’t want to bring a valuable document. More information on how to obtain your card can be found here. ID must be original. No copies or photos will be accepted. The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry requirement.

2. We operate a strict Challenge 25 policy at the bar at the festival and valid ID is required to buy and drink alcohol.
   f. Anyone under the age of 18 caught drinking or in the possession of alcohol will have the alcohol confiscated and may be ejected from the Event.
   g. Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be ejected from the Event.
   h. It is your responsibility to check the suitability of the Event for any children in your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of the Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased tickets.

Ticket Purchase

1. Only customers holding a valid ticket will be admitted to the Event. You must retain your ticket on your person at all times during the Event.

2. Tickets are not exchangeable, refundable or transferable. Re-sale or attempted re-sale is not allowed.

3. Tickets, wristbands or other forms of accreditation to the Event are personal revocable licences and shall at all times remain the property of the Promoter and for security purposes, and may be recalled at any time.

4. Tickets may not be used as part of a promotion, competition, advertising, or be given away as part of a product or service package or for commercial gain without the permission of the Promoter. Any attempt to do so will result in the ticket being void and any person holding such a ticket will be refused entry to, or ejected from the Event without refund.

5. The Promoter is not liable for lost, stolen or defaced tickets or wristbands. If a customer loses their wristband, they will not be able to re-enter the Venue or Campsites. All wristbands will be checked when entering and leaving the Venue and Campsites. Replacement wristbands will only be issued at the box office if the original wristband is still on the customer’s wrist at the time of request and will incur a charge.

6. Ticket price and availability may be subject to change without notice.

7. Your ticket may be invalidated if any part of it is removed, defaced or altered.

8. Upon purchase please check tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets unless provided for under these Terms and Conditions.

9. Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.

Entry Policy​

1. Prohibited items or any items that the Promoter or its security company deem to be a risk to safety, enjoyment of others or security or are not suitable to be taken to the Event or may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not allowed. Ticket holders may be ejected if found in possession of prohibited items inside the Event. Prohibited items include but are not limited to:

i. Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitros Oxide, ‘Legal Highs’ or any associated paraphernalia.
ii. Weapons –or anything that could be considered a weapon.
iii. Items considered to be dangerous or inappropriate in a festival environment, including but not limited to; glass in any form, , spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, smoke canisters, chinese lanterns, camp-fires, explosives, firearms, knives or blades, replica weapons of any sort.

1. Moshing, crowd surfing, climbing on Event structures or existing park landscape and anti social behaviour, is not permitted.

2. No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of the Promoter.

3. If you are refused entry to the Event, or have been previously ejected, you may not purchase another ticket or otherwise gain entry.

4. ​

Filming, Photography & CCTV

1. cTicket Holders consent to being photographed, filmed and sound recorded as an audience without payment, and to their image being exploited in any and all media for any purpose at any time throughout the world by the Promoters who shall own the copyright in all such recordings. If you attend the Event with a child under 16 you give the foregoing your express consent on their behalf. 

2. CCTV will be in operation across the site. Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.

Trading & Commercial Activity

1. Only those specifically authorised by the Promoters to undertake trading, marketing or commercial activity at the Event may do so.

Refunds

1. In the event of a cancellation, postponement or Material alteration of the Event (defined below) you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased a ticket. Where the cancellation takes place part-way through the Event, you may only be entitled to a refund of part of the face price which you paid for the ticket which shall be determined at our reasonable discretion. You will not be entitled to a refund in any other circumstances. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise.
   A “Material alteration” is a change which, within our reasonable opinion makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Changes to performance times, acts and the use of understudies in theatre performances shall not be considered a Material alteration. A Material alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence on the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.
   b. Refunds will only be made to the person who purchased the tickets.
   c. It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s website and/or at the Event venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.
   d. Tickets will not be refunded where they have been used to gain entry to an Event or where you are able to and choose to attend a postponed Event.

COVID-19 Secure Policy

For the purposes of this section “COVID-19” means the global pandemic of the coronavirus disease known as COVID-19 and any mutation thereof.

We will take reasonable operational steps to ensure that the Event and all activities at the Event will be operated in a Covid-secure manner. We reserve the right at our absolute discretion and without payment of refund or any other compensation to amend these Terms and Conditions and our Event Rules from time to time in order to ensure that the Event complies with all applicable laws, regulations, rules, orders, guidance (whether or not having the force of law) and any other requirements relating to Covid-19 issued by the UK Government or any other competent authority (“Covid-19 Rules”). Such measures may include, without limitation, wearing of face masks, social distancing measures, proof of Covid-19 status.

1. It is a condition of entry and attendance at the Event that you adhere to the Terms and Conditions and all Event Rules in force in connection with the Event. We have the right, at our complete discretion and without payment of any refund or any further liability, to refuse entry to or eject from the Event any attendee who we reasonably believe:-

• may display Covid-19 symptoms;

• may not be complying with Covid-19 Rules ;

• is in breach of these Terms Conditions or any Event Rules (including, but not limited to, any Covid-19 specific Event Rules).

Specific Event Rules introduced for the Event as a result of Covid-19 will be compulsory for all attendees of the Event. These will prevail over any conflicting Terms and Conditions or other Event Rules.

1. Any changes to these Terms and Conditions will be posted on our website and may also be indicated in links to these Terms and Conditions which we include within pre-Event communications relating to Covid-19. We will communicate any updates or changes to the Event Rules relating to Covid-19 to you from time to time through various channels which may include (but are not limited to) via pre-Event emails, our social channels, our website, the Event app, signage at the Event venue and through our onsite stewards.

2. You will be attending the Event and using any facilities on-site at your own risk. We will take all reasonable measures to ensure the health and safety of our attendees and everyone legally onsite at the Event but we cannot be responsible for the behaviour or health of other Event attendees and cannot ensure that no attendees will have Covid-19. Therefore, you accept that we will not be responsible should you contract Covid-19, nor for any related illness or death as a result of attending the Event unless caused by our negligence.

 

The Event – General Information
a. The Event is subject to licence.
b. The Promoter reserves the right to refuse you entry to and/or eject you from the Event. In particular but without limitation you may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, you are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you breach these Terms; and/or if your ticket is void.
c. If before or during the Event you have a complaint in relation to the Event, please contact the Promoter promptly since complaints are very difficult to deal with after the Event.
d. You must comply with any and all instructions given to you by the Promoter and/or stewards and staff at the Event.
e. Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.
f. Any published start and finish times of a performance at an Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Event in sufficient time in case the Event or the performance you wish to see starts earlier than the published time or otherwise to ensure you are able to stay until the close of the Event or performance should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times or for your late arrival at the Event.
g. There will be no admission to the Event before the designated opening times on any day of the Event. 
h. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.
j. Access to the Event is subject to capacity and the Promoter accepts no liability and will not offer any refunds if you are unable to attend a specific performance due to the arena being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment.
k. The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the festival site.  You must at all times comply with any and all instructions given to you by Event staff and stewards. The Event takes place outdoors on a greenfield site which may be uneven in places and conditions underfoot may be affected by weather and heavy footfall. You should take reasonable precautions to avoid suffering injury, including, without limitation, wearing sensible shoes and taking care in areas where ground is uneven or has been affected by adverse weather.

1. Strobe lighting, lasers and smoke / haze effects and other special effects may be used in some performances.
   m. Ticket Holders accept that loud music can damage hearing.
   n. The Event is an outdoor event. Please bring suitable clothing and footwear. No refunds will be given due to inclement weather.
   p. The Promoter will not accept responsibility for any damage or loss of personal items at the Event.

Access Requirements
a. If you have access requirements please contact us as far in advance of the Event as possible. If you have not notified the Promoter of your access requirements in advance we cannot guarantee that we will be able to cater to your needs though we will use reasonable endeavours to do so.

Camping
a. Camping, and access to the campsite, is strictly subject to the purchase of a camping ticket. 
b. Campers should pitch tents in designated camping areas only
d. You should bring a tent that is sized for the number of occupants. 
e. We will not be liable for any failure to provide any advertised facilities within the camping area.
f. All items are brought and left at your own risk.
g. You are allowed to bring your own supply of food and non-alcoholic drinks into the campsite 
 

Liability
a. You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including you) or property however caused (including by the Promoter or its servants or agents) in any circumstances a) unless due to the negligence or wilfully malicious act of the Promoter, its servants or agents and/or (b) to the extent that any increase in any loss or damage results from the breach by you of any of these Terms and Conditions.
b. You agree that the Promoter shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.
c. The Promoter will not have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

General
a. To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
b. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
c. If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.
d. These Terms and Conditions together with the ticket purchase terms and conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and the Promoter relating to the subject matter of these Terms and Conditions.
e. These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.